Delivery | Returns
We like to be fair, so If we find any postage charge anomalies where we find the cost wasn't fair on your part, you may find a part refund of the postage cost!.
Orchid Supplies UK do their upmost to handle your order quickly and efficiently, usually within two working days but often one.
We aim to process your order for courier collection from us within 2 working days, often the next day. We have courier collections from Monday through to Friday, not including public holidays.
Sometimes delays may be expected as we attend orchid shows throughout the year, this information is normally displayed on our main webpage.
If the recipient of the order is unlikely to be home to take delivery, we are happy to include a short message on the address label with instructions for the delivery person E.g. if out please leave in porch, with neighbour etc. Please provide these special instructions at time of placing your order in the comments section. Please note that we cannot guarantee, nor be responsible for, non-compliance with your instructions. We cannot accept liability for non-delivery for reasons including: recipient not available; not collected from delivery agent; address not accessible, goods lost from safe place.
Any goods lost from your given safe place to leave the parcel will be solely your responsibility, so make sure it is a safe place.
Although we will always do our best to deliver on the date requested there will be occasions when this is not possible due to circumstances beyond our control, such as adverse weather conditions, Sundays or Public Holidays.
All such P&P charges are shown and added automatically to your shopping cart. There is a postage estimate function so you know the cost of delivery before checkout, you may then go back and add or remove items to suit. Special conditions may apply to certain postcodes if we incur extra delivery charges.
UK Orders up to 1.8 kg(packet) will be processed through our courier, but final delivery completed by Royal Mail 3-5 day standard service.
UK orders over 1.6 kg will be NEXT WORKING DAY(parcel) delivery from when COLLECTED from us, we aim for courier collection the next working day after you order, but please allow 48 hours for us to process and arrange collection, final delivery would then commence the NEXT DAY.
NORTH OF GLASGOW & DUNDEE WILL DELIVERED BY MY HERMES DUE TO HIGH COSTS DUE TO LOCATION
When we attend shows or are away a delay maybe experienced, if so, details will be displayed on our main webpage.
Goods normally go out on Monday for orders received Friday, Saturday & Sunday, we also despatch throughout the week.
Should items arrive in a unsatifactory state then please notify us immediately with proof of damage with a photo if possible.
Returns & refunds are accepted less postage cost both ways and any fees we have incured.
If the item is faulty or damaged you will be sent a replacement at no cost to yourself or a refund maybe issued on low cost items at our discretion, ie if a single pot is damaged in transit.
Shipping costs - The cost of shipping is increasing and we like to be fair and upfront, the products and shopping cart are weight based so make the most of this. The weight should be clearly stated in your shopping cart at the time of ordering. With the cost of transport and fuel nowadays the shipping costs offer good value for money considering the items arrive at your door! Average price is £6.99 for next day delivery from collection.
We strive to offer you value whilst providing an excellent service and the best communication there is!
We attend a variety of shows throughout the year and would be pleased to bring a pre order, thus saving you postage costs, please see forth coming events and contact us with your requirements, If you require a bulky item such as large bags of bark then a pre warning is needed, this assures you get what you want.
OUR UK P&P CHARGES ARE AS FOLLOWS > 0-900g = £3.99, 900-1.8kg = £4.49 = 3-5 DAY STANDARD SERVICE
ABOVE 1.6 kg IS NEXT DAY SERVICE from collection = 1.6kg to 5kg=£7.00, 5kg to 10kg=£8.00, 10kg to 15kg=now only £9.00, 15kg to 25kg= £10.00, 25kg to 30kg £11.00.
( MAINLAND UK ONLY, NOT INCLUDING SOME PARTS OF SCOTLAND) PLEASE NOTE FOR ANY REMOTE LOCATIONS WE MAY REQUEST EXTRA PAYMENT IF COSTS ARE NOT COVERED.
IF WE INCUR ANY ADDITIONAL CHARGES THROUGH YOU REDIRECTING OR NON DELIVERY THEN THIS COST WILL BE PASSED ON TO YOURSELF.
Cost to Europe 500g:£5.99,750g:£7.99,1000g:£8.99,1250g:£9.99,1500g:£12.99,1750g:£12.99,2000g:£13.99
Cost to Rest Of World 500g:£8.99,750g:£10.99,1000g:£13.99,1250g:£16.99,1500g:£19.99,1750g:£22.99,1999g:£25.50